BADS05-2023-01603-Drivers Services Specialist-Cheyenne
Salary:
$20.
66 - $22.
96 HourlyLocation :
Cheyenne, WYJob Type:
Full TimeJob Number:
2023-01603Department:
045-WYDOT-Support Services - Driver ServicesOpening Date:
08/02/2023Description and Functions Open Until FilledGENERAL DESCRIPTION:
The Wyoming Department of Transportation (WYDOT) is seeking a Driver Services Specialist for the Driver Services Renewals Program located in Cheyenne, Wyoming.
This position positively affects public safety on our roads and highways by reviewing and verifying the information contained on driver license and identification card applications for accuracy and compliance requiring extensive judgment and decision-making skills.
This position offers:
Culture of public service and a commitment to work/life balance Health, Dental, and Vision Insurance State Retirement plan and additional savings opportunities (deferred compensation) Paid vacation, sick leave, and holidays Cheyenne is a steadily growing community along the Front Range but still true to the Old West's history.
The city offers nearby mountain biking, skiing, hiking, fishing, hunting, and other outdoor activities.
Cheyenne is also home to the Daddy of 'em All - Cheyenne Frontier Days - held every last week of July.
Wyoming is one of only seven states with no state income tax.
Human Resource Contact:
307-777-4467
Essential Functions:
The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.
Perform driver record reviews and determine eligibility for renewing and issuing driver licenses and identification cards through the mail and/or electronically.
Review application information and verify proper documentation, fees, and driving privilege clearance on the Revenue Information System (RIS).
Receive and respond to clients through email notification groups.
Deal with complex issues regarding issuing, quality-checking, processing, and tracking driver licenses and identification cards as a result of the statewide licensing process mandated by state statute.
Responsible for entering specific information and generating letters sent to applicants.
Review immigration documentation and verify lawful status and length of stay of non-citizens applying for licenses and identification cards.
Responsible for labeling, quality-checking, and completing documents scanned into a large complex document retrieval system.
Receive and respond to phone calls and emails from examiners and customers.
Review and quality-check documents scanned by the examiners.
Collect, enter, and balance fees sent in by mail and through credit card transactions.
Receive, process, and distribute mail.
Order, receive, store, and distribute supplies; maintain inventory.
Review information utilizing various electronic verification programs.
Consult with a supervisor when situations occur and change that require attention.
Handle any and all other duties as assigned.
Qualifications PREFERENCE:
Preference will be given to those with Driver Services experience.
Preference will be given for advanced skill level using Google Drive, Google Calendar, and a database.
KNOWLEDGE:
Knowledge of Wyoming State Statutes and Rules and Regulations for specialized areas.
Knowledge of department rules, regulations, policies, and procedures.
Knowledge of personnel rules.
Knowledge of the types of licenses to be issued.
Knowledge of Federal Motor Carrier Safety Regulations.
Knowledge of scanning.
Skill in excellent customer service.
Skill in effective interpersonal, oral, and written communications.
Skill in the use of Microsoft Word, Excel, and Google Calendar.
Skill in decision making.
Skill in keyboarding with proficiency and report writing.
MINIMUM
Qualifications:
Education:
Associate's Degree (typically in Business)
Experience:
0-1 year of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Assistant OR Education & Experience Substitution:
1-3 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services AssistantCertificates, Licenses, Registrations:
NoneNecessary Special Requirements PHYSICAL WORKING CONDITIONS:
Must have the ability to sit for long periods of time in an office environment.
NOTES:
FLSA:
Non-exempt Individuals in this classification will be subject to random drug and alcohol testing.
The successful applicant will be subjected to a thorough background investigation.
Applicants must pass an FBI fingerprint check.
The Wyoming Department of Transportation is a Drug-Free Workplace.
E-Verify:
WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
Learn more about , including your rights and responsibilities.
Supplemental Information 045-Department of Transportation - WYDOT-Support Services - Driver Services Click to view the State of Wyoming Classification and Pay Structure.
URL:
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path.
Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families.
Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end.
the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.
There are many benefits to living and working in Wyoming.
Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few! to learn more!01 (AA) Which of the following best describes your highest completed level of education to date or within the next three (3 months)? (Transcripts may be required.
) High School Diploma/GED/or Equivalent Some college Coursework, No Degree Received Associate's Degree Associate's Degree and additional coursework Bachelor's Degree Bachelor's Degree and additional coursework Master's Degree Master's Degree and additional coursework Doctorate Degree Doctorate Degree and additional coursework None of the Above 02 (AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3 months)? (Transcripts may be required.
) 45
Quarter hours/30
Semester hours 90
Quarter hours/60
Semester hours 136
Quarter hours/91
Semester hours 180
Quarter hours/120
Semester hours 225
Quarter hours/150+Semester hours N/A 03 (BADS05) Which of the following best describes your work experience in Business or Office Communications? Experience definition:
(This experience includes, but may not be limited to, the following:
clerical, administrative, receptionist, or other similar office experience.
) No relevant experience, but willing to learn.
Less than one (1) year of relevant experience.
One (1) to less than three (3) years of relevant experience.
Three (3) or more years of relevant experience.
04 (AA) Describe your relevant experience in the box below.
05 Do you have advanced skill level using Google Drive, Google Calendar, and a database? Yes No 06 (AA) Describe your relevant experience below.
07 (A) Where did you hear about this opportunity? Goverment jobs www.
governmentjobs.
com/careers/wyoming Indeed LinkedIn Zip Recruiter Wyoming Workforce Center Other job sites (Wyoming at Work, Monster, etc.
) Social Media (Facebook, Twitter, etc.
) Newspaper/Newsletter Advertisement Career Fair Human Resourses Division Friend or Acquaintance (Not State Employee) Current State Employee Other 08 (A) If you selected Current State Employee please provide the employee's first and last name, and include the department they work for, if known.
This employee may be eligible for a Referral bonus.
09 (A1) If you selected Other, please tell us where you heard about this opportunity.
10 (AA) VETERANS' PREFERENCE DISCLOSURE:
PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans' preference.
If you are not a current employee of the State of Wyoming, to be eligible to receive veterans' preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application.
I have read and understand the veterans' preference disclosure.
Yes No I am not a veteran 11 (AA) VETERANS' PREFERENCE:
If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veteran's military service, and wish to claim veterans' preference, please attach the appropriate documentation substantiating your claim.
Indicate below your appropriate veterans' preference status.
By requesting veterans' preference, you are certifying that you meet the statutory requirements as described in the above disclosure.
Current State Employee Veteran - DD214 Attached Disabled Veteran (10% or more) - DD214 and Veteran's Disability Determination Attached Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached None of the above 12 (AA) Please be advised that an incomplete application WILL NOT be considered for employment.
An attached resume' is not required and is not an acceptable substitution for a completed application.
Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
Learn more about E-Verify, including your rights and responsibilities at https:
//www.
uscis.
gov/e-verify.
I have read and understand the above statement.
Yes No Required Question Recommended Skills Communication Curiosity Customer Service Databases Decision Making Document Retrieval Estimated Salary: $20 to $28 per hour based on qualifications.
$20.
66 - $22.
96 HourlyLocation :
Cheyenne, WYJob Type:
Full TimeJob Number:
2023-01603Department:
045-WYDOT-Support Services - Driver ServicesOpening Date:
08/02/2023Description and Functions Open Until FilledGENERAL DESCRIPTION:
The Wyoming Department of Transportation (WYDOT) is seeking a Driver Services Specialist for the Driver Services Renewals Program located in Cheyenne, Wyoming.
This position positively affects public safety on our roads and highways by reviewing and verifying the information contained on driver license and identification card applications for accuracy and compliance requiring extensive judgment and decision-making skills.
This position offers:
Culture of public service and a commitment to work/life balance Health, Dental, and Vision Insurance State Retirement plan and additional savings opportunities (deferred compensation) Paid vacation, sick leave, and holidays Cheyenne is a steadily growing community along the Front Range but still true to the Old West's history.
The city offers nearby mountain biking, skiing, hiking, fishing, hunting, and other outdoor activities.
Cheyenne is also home to the Daddy of 'em All - Cheyenne Frontier Days - held every last week of July.
Wyoming is one of only seven states with no state income tax.
Human Resource Contact:
307-777-4467
Essential Functions:
The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.
Perform driver record reviews and determine eligibility for renewing and issuing driver licenses and identification cards through the mail and/or electronically.
Review application information and verify proper documentation, fees, and driving privilege clearance on the Revenue Information System (RIS).
Receive and respond to clients through email notification groups.
Deal with complex issues regarding issuing, quality-checking, processing, and tracking driver licenses and identification cards as a result of the statewide licensing process mandated by state statute.
Responsible for entering specific information and generating letters sent to applicants.
Review immigration documentation and verify lawful status and length of stay of non-citizens applying for licenses and identification cards.
Responsible for labeling, quality-checking, and completing documents scanned into a large complex document retrieval system.
Receive and respond to phone calls and emails from examiners and customers.
Review and quality-check documents scanned by the examiners.
Collect, enter, and balance fees sent in by mail and through credit card transactions.
Receive, process, and distribute mail.
Order, receive, store, and distribute supplies; maintain inventory.
Review information utilizing various electronic verification programs.
Consult with a supervisor when situations occur and change that require attention.
Handle any and all other duties as assigned.
Qualifications PREFERENCE:
Preference will be given to those with Driver Services experience.
Preference will be given for advanced skill level using Google Drive, Google Calendar, and a database.
KNOWLEDGE:
Knowledge of Wyoming State Statutes and Rules and Regulations for specialized areas.
Knowledge of department rules, regulations, policies, and procedures.
Knowledge of personnel rules.
Knowledge of the types of licenses to be issued.
Knowledge of Federal Motor Carrier Safety Regulations.
Knowledge of scanning.
Skill in excellent customer service.
Skill in effective interpersonal, oral, and written communications.
Skill in the use of Microsoft Word, Excel, and Google Calendar.
Skill in decision making.
Skill in keyboarding with proficiency and report writing.
MINIMUM
Qualifications:
Education:
Associate's Degree (typically in Business)
Experience:
0-1 year of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Assistant OR Education & Experience Substitution:
1-3 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services AssistantCertificates, Licenses, Registrations:
NoneNecessary Special Requirements PHYSICAL WORKING CONDITIONS:
Must have the ability to sit for long periods of time in an office environment.
NOTES:
FLSA:
Non-exempt Individuals in this classification will be subject to random drug and alcohol testing.
The successful applicant will be subjected to a thorough background investigation.
Applicants must pass an FBI fingerprint check.
The Wyoming Department of Transportation is a Drug-Free Workplace.
E-Verify:
WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
Learn more about , including your rights and responsibilities.
Supplemental Information 045-Department of Transportation - WYDOT-Support Services - Driver Services Click to view the State of Wyoming Classification and Pay Structure.
URL:
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path.
Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families.
Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end.
the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.
There are many benefits to living and working in Wyoming.
Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few! to learn more!01 (AA) Which of the following best describes your highest completed level of education to date or within the next three (3 months)? (Transcripts may be required.
) High School Diploma/GED/or Equivalent Some college Coursework, No Degree Received Associate's Degree Associate's Degree and additional coursework Bachelor's Degree Bachelor's Degree and additional coursework Master's Degree Master's Degree and additional coursework Doctorate Degree Doctorate Degree and additional coursework None of the Above 02 (AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3 months)? (Transcripts may be required.
) 45
Quarter hours/30
Semester hours 90
Quarter hours/60
Semester hours 136
Quarter hours/91
Semester hours 180
Quarter hours/120
Semester hours 225
Quarter hours/150+Semester hours N/A 03 (BADS05) Which of the following best describes your work experience in Business or Office Communications? Experience definition:
(This experience includes, but may not be limited to, the following:
clerical, administrative, receptionist, or other similar office experience.
) No relevant experience, but willing to learn.
Less than one (1) year of relevant experience.
One (1) to less than three (3) years of relevant experience.
Three (3) or more years of relevant experience.
04 (AA) Describe your relevant experience in the box below.
05 Do you have advanced skill level using Google Drive, Google Calendar, and a database? Yes No 06 (AA) Describe your relevant experience below.
07 (A) Where did you hear about this opportunity? Goverment jobs www.
governmentjobs.
com/careers/wyoming Indeed LinkedIn Zip Recruiter Wyoming Workforce Center Other job sites (Wyoming at Work, Monster, etc.
) Social Media (Facebook, Twitter, etc.
) Newspaper/Newsletter Advertisement Career Fair Human Resourses Division Friend or Acquaintance (Not State Employee) Current State Employee Other 08 (A) If you selected Current State Employee please provide the employee's first and last name, and include the department they work for, if known.
This employee may be eligible for a Referral bonus.
09 (A1) If you selected Other, please tell us where you heard about this opportunity.
10 (AA) VETERANS' PREFERENCE DISCLOSURE:
PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans' preference.
If you are not a current employee of the State of Wyoming, to be eligible to receive veterans' preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application.
I have read and understand the veterans' preference disclosure.
Yes No I am not a veteran 11 (AA) VETERANS' PREFERENCE:
If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veteran's military service, and wish to claim veterans' preference, please attach the appropriate documentation substantiating your claim.
Indicate below your appropriate veterans' preference status.
By requesting veterans' preference, you are certifying that you meet the statutory requirements as described in the above disclosure.
Current State Employee Veteran - DD214 Attached Disabled Veteran (10% or more) - DD214 and Veteran's Disability Determination Attached Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached None of the above 12 (AA) Please be advised that an incomplete application WILL NOT be considered for employment.
An attached resume' is not required and is not an acceptable substitution for a completed application.
Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
Learn more about E-Verify, including your rights and responsibilities at https:
//www.
uscis.
gov/e-verify.
I have read and understand the above statement.
Yes No Required Question Recommended Skills Communication Curiosity Customer Service Databases Decision Making Document Retrieval Estimated Salary: $20 to $28 per hour based on qualifications.
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