Customer Service Rep
DESCRIPTION:
The Customer Service VMI Driver will be responsible for implementing and maintaining the client's supply inventory to include deliveries and management programs, establishing safe handling practices, manage, operate and report tooling repair, calibration and maintenance programs, efficient order processing & invoicing, initiating & executing cost reduction programs, reporting and day-to-day customer interface at the client location.
The Technician will be the first line Airgas representative with the customer for all tooling, consumables and safety supplies related issues.
Administration Order products and related supplies & services from Airgas and other vendors Report and track all calibration, repair and tool maintenance Streamline and manage ordering process Streamline and manage error resolution process Prepare single monthly invoice for a location Provide internal cost allocation reports Manage E-Commerce and EDI/EFT implementation Provide reports for regulatory agencies Interface with Customer Service and inform them of changes, additions or deletions to delivery points or orders.
Provide reports for accounting/auditing Perform calibration, maintenance and repair on supplied tooling Operate a forklift, pallet jack and other warehouse equipment.
Able or capable of learning to repair and calibrated a diversified inventory of tooling Inventory Forecast Requirements Determine Min/Max levels Monitor inventory Maintain product inventory Assure flawless execution of the logistics systems Approve new delivery points for accessibility and safety.
Monitor product consumption Deliver and stock inventory to point of use if auto cribbing is used Conduct physical inventory Product Acceptance Receive incoming deliveries Physically place inventory into tool crib and auto cribbing machines Perform incoming visual inspection on all inventory Operating and Support Service Attend periodic site operations and safety meetings Support major maintenance projects, new construction and turnarounds Develop and maintain site specific operating procedures Control management of calibration, maintenance and repair programs Evaluation of ongoing tooling problems Ongoing continuous improvement activities Support incoming material Quality Assurance Perform Safety Audits Single-point-of-contact for issues Emergency response support Other Duties as Required:
This job description should not be construed to imply that these requirements are the exclusive standards of this position.
Incumbents are expected to follow any other reasonable instructions, and perform any other related duties, as may be required by their supervisor.
Performance of this job in a safe manner and in keeping with established Airgas policies is a condition of employment.
Site Technician Requirements Commitment to Safety Knowledge of our traditional service package Well versed in all safety aspects of our business Strong interpersonal skills to be seamlessly accepted into the customers culture Strong background in tooling/repair Ability to learn new things quickly Willingness to assume responsibility Ability to prioritize workload Ability to be self-managed Moderate computer skills, to include MS outlook email, Word and Excel, with ability to learn site specific computer applications such as calibration and maintenance programs.
Extremely thorough and very well organized Ability to read and comprehend material safety data sheets.
Ability to work independently and under some pressure to meet deadlines.
Must be able to work overtime, when necessary.
Willing to work both day and night shift, week day and weekend.
Must be able to work with a wide variety of people with different personalities and backgrounds.
High school diploma or equivalent.
Must be able to operate in a drug-free workplace.
If internal, must not have written disciplinary issues within last 90 days MINIMUM
Qualifications:
Class C CDL driver's license with HazMat & Airbrakes endorsements.
Clean Motor Vehicle Record (MVR).
Current Medical Examiner's Card.
At least one years experience driving commercial vehicle.
Ability to read and comprehend material safety data sheets.
Ability to routinely lift 25 - 50 lbs.
, and occasionally lift 51 - 80 lbs.
Must be able to drive hazardous cargo for up to 8 hours; frequent bending also required.
Ability to work independently and under some pressure to meet deadlines.
Must be able to work occasional overtime if necessary.
Must be able to work with a wide variety of people with different personalities and backgrounds.
High school diploma or equivalent.
Must have basic computer experience.
Must be able to work outdoors in temperatures ranging from -15 to 100 degrees.
Must meet all physical qualification standards imposed by regulation for drivers.
Must be able to operate in a drug-free workplace.
COMPETENCIES Accountabilities:
Ability to accept responsibility and account for his/her actions.
Accuracy:
Ability to perform work accurately and thoroughly.
Communication Oriented:
Ability to take care of the customers' needs while following company procedures.
Decision Making:
Ability to take care of critical decisions while following company procedures.
Detail Oriented:
Ability to pay attention to the minute details of a project or task.
Diversity Oriented:
Ability to work effectively with people regardless of their age, gender race ethnicity, religion, or job type.
Energetic:
Ability to work at a sustained pace and produce quality work.
Honesty/Integrity:
Ability to be truthful and be seen as credible in the workplace.
Initiative:
Ability to make decisions or take actions to solve a problem or reach a goal.
Organized:
Possessing the trait of being organized or following a systematic method of performing a task.
Reliability:
The trait of being dependable and trustworthy.
Responsible:
Ability to be held accountable or answerable for one's conduct.
Safety Awareness:
Ability to identify and correct conditions that affect employee safety.
Self Motivated:
Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
Time Management:
Ability to utilize the available time to organize and complete work within given deadlines PREVIOUS EXPERIENCE DESIRED:
Inventory Control experience including ordering, stocking and maintaining cost effective inventory levels Customer service or sales experience, particularly in acting as a central liaison and single point of contact Moderate computer knowledge Language Skills:
Ability to analyze data Ability to write reports and correspondence Ability to conduct presentations Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to routinely lift 25 - 50 lbs, and occasionally lift 51 - 80 lbs.
Ability to move large amounts of inventory.
Able to use hands and/or tools to perform maintenance, calibration and repairs Must be able to drive cargo and operate a standard delivery vehicle for up to 8 hours.
Frequent bending, stooping, crouching, reaching, grasping, feeling and repetitive motion also required.
Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, or crouch.
Ability to perform work during occasional climbing, balancing, kneeling, crawling, pushing and pulling.
Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.
Must be able to work outdoors in temperatures ranging from -10 to over 110 degrees.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate and the work environment is an office settingQualificationsQualifications EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Service VMI Driver will be responsible for implementing and maintaining the client's supply inventory to include deliveries and management programs, establishing safe handling practices, manage, operate and report tooling repair, calibration and maintenance programs, efficient order processing & invoicing, initiating & executing cost reduction programs, reporting and day-to-day customer interface at the client location.
The Technician will be the first line Airgas representative with the customer for all tooling, consumables and safety supplies related issues.
Administration Order products and related supplies & services from Airgas and other vendors Report and track all calibration, repair and tool maintenance Streamline and manage ordering process Streamline and manage error resolution process Prepare single monthly invoice for a location Provide internal cost allocation reports Manage E-Commerce and EDI/EFT implementation Provide reports for regulatory agencies Interface with Customer Service and inform them of changes, additions or deletions to delivery points or orders.
Provide reports for accounting/auditing Perform calibration, maintenance and repair on supplied tooling Operate a forklift, pallet jack and other warehouse equipment.
Able or capable of learning to repair and calibrated a diversified inventory of tooling Inventory Forecast Requirements Determine Min/Max levels Monitor inventory Maintain product inventory Assure flawless execution of the logistics systems Approve new delivery points for accessibility and safety.
Monitor product consumption Deliver and stock inventory to point of use if auto cribbing is used Conduct physical inventory Product Acceptance Receive incoming deliveries Physically place inventory into tool crib and auto cribbing machines Perform incoming visual inspection on all inventory Operating and Support Service Attend periodic site operations and safety meetings Support major maintenance projects, new construction and turnarounds Develop and maintain site specific operating procedures Control management of calibration, maintenance and repair programs Evaluation of ongoing tooling problems Ongoing continuous improvement activities Support incoming material Quality Assurance Perform Safety Audits Single-point-of-contact for issues Emergency response support Other Duties as Required:
This job description should not be construed to imply that these requirements are the exclusive standards of this position.
Incumbents are expected to follow any other reasonable instructions, and perform any other related duties, as may be required by their supervisor.
Performance of this job in a safe manner and in keeping with established Airgas policies is a condition of employment.
Site Technician Requirements Commitment to Safety Knowledge of our traditional service package Well versed in all safety aspects of our business Strong interpersonal skills to be seamlessly accepted into the customers culture Strong background in tooling/repair Ability to learn new things quickly Willingness to assume responsibility Ability to prioritize workload Ability to be self-managed Moderate computer skills, to include MS outlook email, Word and Excel, with ability to learn site specific computer applications such as calibration and maintenance programs.
Extremely thorough and very well organized Ability to read and comprehend material safety data sheets.
Ability to work independently and under some pressure to meet deadlines.
Must be able to work overtime, when necessary.
Willing to work both day and night shift, week day and weekend.
Must be able to work with a wide variety of people with different personalities and backgrounds.
High school diploma or equivalent.
Must be able to operate in a drug-free workplace.
If internal, must not have written disciplinary issues within last 90 days MINIMUM
Qualifications:
Class C CDL driver's license with HazMat & Airbrakes endorsements.
Clean Motor Vehicle Record (MVR).
Current Medical Examiner's Card.
At least one years experience driving commercial vehicle.
Ability to read and comprehend material safety data sheets.
Ability to routinely lift 25 - 50 lbs.
, and occasionally lift 51 - 80 lbs.
Must be able to drive hazardous cargo for up to 8 hours; frequent bending also required.
Ability to work independently and under some pressure to meet deadlines.
Must be able to work occasional overtime if necessary.
Must be able to work with a wide variety of people with different personalities and backgrounds.
High school diploma or equivalent.
Must have basic computer experience.
Must be able to work outdoors in temperatures ranging from -15 to 100 degrees.
Must meet all physical qualification standards imposed by regulation for drivers.
Must be able to operate in a drug-free workplace.
COMPETENCIES Accountabilities:
Ability to accept responsibility and account for his/her actions.
Accuracy:
Ability to perform work accurately and thoroughly.
Communication Oriented:
Ability to take care of the customers' needs while following company procedures.
Decision Making:
Ability to take care of critical decisions while following company procedures.
Detail Oriented:
Ability to pay attention to the minute details of a project or task.
Diversity Oriented:
Ability to work effectively with people regardless of their age, gender race ethnicity, religion, or job type.
Energetic:
Ability to work at a sustained pace and produce quality work.
Honesty/Integrity:
Ability to be truthful and be seen as credible in the workplace.
Initiative:
Ability to make decisions or take actions to solve a problem or reach a goal.
Organized:
Possessing the trait of being organized or following a systematic method of performing a task.
Reliability:
The trait of being dependable and trustworthy.
Responsible:
Ability to be held accountable or answerable for one's conduct.
Safety Awareness:
Ability to identify and correct conditions that affect employee safety.
Self Motivated:
Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
Time Management:
Ability to utilize the available time to organize and complete work within given deadlines PREVIOUS EXPERIENCE DESIRED:
Inventory Control experience including ordering, stocking and maintaining cost effective inventory levels Customer service or sales experience, particularly in acting as a central liaison and single point of contact Moderate computer knowledge Language Skills:
Ability to analyze data Ability to write reports and correspondence Ability to conduct presentations Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to routinely lift 25 - 50 lbs, and occasionally lift 51 - 80 lbs.
Ability to move large amounts of inventory.
Able to use hands and/or tools to perform maintenance, calibration and repairs Must be able to drive cargo and operate a standard delivery vehicle for up to 8 hours.
Frequent bending, stooping, crouching, reaching, grasping, feeling and repetitive motion also required.
Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, or crouch.
Ability to perform work during occasional climbing, balancing, kneeling, crawling, pushing and pulling.
Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.
Must be able to work outdoors in temperatures ranging from -10 to over 110 degrees.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate and the work environment is an office settingQualificationsQualifications EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Estimated Salary: $20 to $28 per hour based on qualifications.
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